Covid-19 Update Kanuhura
September 15 2020
September 15 2020
7 November 2020
On 15 September 2020, Maldives destination achieved the Safe Travels Stamp, granted by World Travel & Tourism Council, in an effort to provide confidence to travelers and ensure high levels of hygiene throughout the journey. The Safe Travels Stamp has been recognized by the United Nations World Tourism Organization, providing key support to the destination recovery.
In this context, Kanuhura Maldives has at heart to anticipate any questions that may arise, and ensure guests’ health and safety through clear and transparent guidelines.
Did Maldives reopen borders to all nationalities?
Maldives destination reopened borders on 15 July 2020 to all nationalities, without restriction on the passengers’ country of residence.
When is Kanuhura Maldives reopening date?
Kanuhura Maldives is due to reopen on 15 November 2020.
What is Kanuhura Maldives rebooking policy?
In case Kanuhura Maldives has been unable to welcome guests under their initial booking dates, due to the Suspension of Operations from 1 April 2020 to 14 November 2020, guests are given 3 options:
- Rebook the same stay at Kanuhura Maldives on any other dates at the same rate, between 15 November 2020 and 23 December 2021 (excluding Peak season 21 December 2020 – 8 Jan 2021) and get a credit voucher of 50USD per villa per night to be used at the resort (not redeemable in cash) . New dates remain subject to availability.
- For already paid bookings, resort can issue a voucher equivalent to the booking value, to be used until 31 December 2021.
- Free cancellation and full refund of any deposit or payment already made.
Resort must be notified of guest’s decision by 15 November 2020 in order to avail these conditions. After this date, the rebooking will be considered as a new booking under available rates, offers and conditions. Any refund request will not valid after this date.
What is the resort cancellation policy?
The booking was/will be confirmed through a third party (travel agent, online travel agency, Leading Hotels of the World etc.): please refer to their customer service in order to clarify the conditions.
The booking was/will be confirmed with the resort directly:
1. For travelling dates over the Festive season (Check-in due between 21 Dec 2020 and 8 Jan 2021):
2. For travelling dates between 15 November 2020 and 31 October 2021 (except Festive season):
What are the requirements to enter the Maldives?
96 hours prior to arrival: Negative PCR test
This measure has been implemented for any stay starting 13 October 2020 until further notice. Guests will need to present it on arrival at Male Airport. Test result issued should not be more than 96 hours prior to the scheduled time of departure from the first port of embarkation en route to Maldives.
24 hours prior to arrival: Travel Health Declaration
All tourists, local Maldivians & work permit holders intending to travel to the Maldives are requested to fill in and submit online, a Travel Health Declaration form, within 24hours prior to flying into the Maldives. The form can be found on https://imuga.immigration.gov.mv.
On arrival: Tourist Visa
This Visa is delivered, subject to valid Negative PCR test. It has a maximum validity of 30 days. Two copies of the Travel Health Declaration should be presented (arrival & departure), as well as a confirmed Hotel booking & confirmed return ticket. Visa extensions are still available for any long-stay guests, on request.
Airport measures on arrival
All arriving passengers are required to wear a mask at all time, to practice physical distancing, and hand sanitization should be done at entry to the arrival terminal. They will undergo thermal screening at the arrival terminal. Besides, it is recommended that passengers download and use the contact tracing app “TraceEkee” to facilitate contact tracing.
What are the requirements prior to the departure from Maldives?
It is the guests’ responsibility to verify their country of origin or their next destination’s requirements prior to their departure date.
Some destinations & airlines require a Negative PCR test of less than 96 hours.
In that case, the test can be done with the Resort Doctor on property, subject to a compulsory charge of 110 USD per person per test). Tests equipment is provided by an officially approved supplier. The sample will be sent 96 hours prior to departure to the lab in Male.
Travel Health Declaration
Guests will get the Reception team members’ or their Villa Host’s assistance to have this mandatory form ready before departure. In case of non-compliance, the guests will not be allowed to board the international flight at Male Airport.
It is important that the returning guests inform the resort if they test positive for COVID-19 within 14 days of departure from the resort.
Can I visit more than 1 island during my stay in the Maldives?
Since 31 August 2020, the Ministry of Tourism of the Maldives has allowed, in conjunction with the country Health Protection Agency, to travel between islands in the Maldives, by following a specific regulation.
In an effort to preserve the safety and security of guests and employees, Kanuhura Maldives observes the following policy:
Visit to a local island is not permitted
- Day-visit to another resort is not permitted
- Split stay is possible, but not recommended. It is subject to an authorization from the Health Protection Agency to be requested 48 hours prior transfer date via Form SS1. Besides, guests will go through an exit screening at the Resort Clinic. Kanuhura shall not arrange speedboat transfers to any other island until further notice:
Cancellation policy: in the case of a declined response from the Health Protection Agency which Kanuhura Maldives shall not be held responsible for, the resort will retain 100% of the total amount.
Whom can I refer to if I have a question related to my stay at Kanuhura Maldives?
For specific questions, you can contact our Reservations team at [email protected]
Regular updates can be found on the official websites:
https://covid19.health.gov.mv/en/ & https://covid19.health.gov.mv/dashboard/
Will the resort be offering the same services as usual, or change/reduce some of them?
Kanuhura Maldives will maintain the highest levels of service for which the island has been recognized over the years. Some adjustments are nevertheless necessary and here are some examples:
- The Buffet in A Mano will not be on self-service, the team members will place food on guest’s plates, while observing some strict precautions of hygiene.
- Social distancing will be required in the boat and diving excursions, the maximum capacity on the boat will be reduced.
- We will observe a limited number of guests at the same time at the Fitness Centre, Kokaa Spa as well as Boutique.
- Housekeeping service will be customized to guests wishes, in order to better control the contacts on in-villa touch points.
How does Kanuhura Maldives ensure guests’ health and safety during their stay?
Kanuhura Maldives will follow thorough protocols, built in partnership with NSURE, a recognized leader in Food Safety, Health and Safety and Sustainability in the Maldives. Here is an overview of these measures:
- On arrival, greetings by the team with new precautions (avoiding hand-shake and maintain social distancing).
- Online check-in and check-out mechanism will be available
- Arrival temperature screening by the resort doctor at the arrival jetty with a contactless thermometer
- Luggage will be sanitized before delivery to the Guest’s villa
- Buggies and key cards will be sanitized at all time.
- Families/ people staying together only to be allowed on one buggy as a group.
- Sanitizers will be available across the property.
- Guests and staff will be required to wear the mask in all common areas
- Cash less transactions are encouraged. Credit card machine will be sanitized before and after use
- Resort will be maintaining social distancing between guests by encouraging them to book the restaurants, fitness centre, spa etc. in advance.
- Maximum 2 people in the sauna / thermal room at one time or one family travelling together
- Baby sitters will not be allowed to visit the guests’ villa.
- At kids club: entry screening - symptomatic children should not be allowed.
- Strict cleaning protocol with emphasis on the touch point across the resort
- It is recommended that the Health Screening questionnaire be filled for the guest and a copy retained by the resort
- Exit screening prior to departure from the resort
The team will be available for any assistance, to accompany the guest throughout their journey across the resort, and inform them about the resorts guidelines, in order to ensure their safety in the best possible way.
What does Kanuhura Maldives recommend to ensure guests’ health and safety during their stay?
General advice on COVID19 safe behaviour for guests at Resort
- Kanuhura Maldives strongly recommends guests to travel with an appropriate Travel Insurance.
- Guests must wear masks/cloth face coverings in enclosed spaces and where physical distancing is not possible.
- Observe physical distancing in public areas at all times.
- Follow respiratory etiquette. (Cover your mouth and nose when coughing or sneezing. Use tissues and dispose of used tissues into a closed dustbin and wash/sanitize your hands).
- Maintain hand hygiene.
- It is recommended that Guests will check their temperature daily to the Clinic at the Resort.
- Guests who have fever or any respiratory symptoms such as cough or shortness of breath or if they feel ill in any way, must isolate themselves in their room and report to guest service. Guests should observe physical distancing while waiting at the reception area.
- Due to extra sanitation procedures the cleanings of the rooms will take longer than usual.
Restaurant/ buffet/ Coffee shops
- Guests should wash their hands/ use hand sanitizer upon entering.
- At the buffet, it will be required for Guests to wear masks and maintain 1-meter physical distance. Self-service is not allowed.
- Seating arrangements at tables will ensure adequate physical distancing (1 meter).
- Guests should wash/sanitize their hands before entering the bar.
- Seating capacity must be displayed at the entrance.
- Seating arrangements at tables should ensure adequate physical distancing (1 meter).
- Guests must have a prior booking for the service.
- Guests will be asked of any fever or respiratory symptoms at the time of making the appointment.
- Guests having fever or respiratory symptoms will not be able to use the service.
Gym and sports complex
- Prior booking must be done to use the service.
- Guests will be asked of any fever or respiratory symptoms at the time of making the appointment.
- A limited number of guests will be allowed in order to allow for physical distancing.
- Guests having fever or respiratory symptoms will not be able to use this service.
- There will be allocated time slots for sessions so that gym will be disinfected after each session.
- Prior booking must be done to use this service. Symptomatic people should not be allowed to use this service.
- To allow physical distancing, non-diving family members and friends should be discouraged to enter the premises.
- Guests are encouraged to bring their own diving mask.
- Divers are reminded to avoid touching other divers’ equipment, especially those parts that come into close contact with the diver’s face and mouth.
- Both in case of emergency and when performing drills, it is recommended to use an alternative gas source and avoid donating the regulator from which the diver is breathing.
Excursions, fishing trips
- Existing inter-island travel restrictions must be followed; hence excursion trips should not pick guests from multiple resorts.
- Crew of these excursions must be based in the resort.
- Symptomatic people will not be allowed onboard.
- During excursions and fishing trips we will minimize the number of persons on the trip to allow for adequate physical distancing.
- Ensure that physical distancing is maintained while on board including seating arrangements inside the boats.
- Wear masks in enclosed spaces.
- Avoid taking any unnecessary material on board that is not required.
- Avoid sharing equipment and food items during trips.
- Soap and water / hand sanitizers should be available on board.
- Guests having fever or respiratory symptoms must not use the service.
- We will minimize the number of persons allowed in the pool facility at one time.
- Pool users should take shower before using the pool.
- In order to facilitate the disinfection, the Swimming Pool will not be available for half an hour two times per day.
- As it is difficult to ensure physical distancing, children living together in the same room can be taken together.
- Phone bookings are recommended. Any respiratory symptoms or fever at the time of the booking might be asked.
- Symptomatic children cannot be allowed.
- Temperature screening of kids will be done before entry.
- Hand washing/use of hand sanitizers before entry and prior to leaving the kid’s club.
- Baby sitting in the room is not allowed.
- Contact sports at the beach will be avoided as well as the activities likely to cause crowding.
- Mandatory for staff and guests to wear masks.
- A limited number of guests will be allowed into the shop in order to allow for physical distancing
- Hand sanitizing is recommendable after entering and prior to exit from the shop.
- Guests should not touch an item unless he/she intends to buy it.
Departure from the Resort
- Guests will have to undergo an exit screening prior to departure from the resort. This will be done at the Resort Clinic.
- A guest who is under quarantine or isolation should not be allowed to exit the resort.
- If a guest’s home country requires a COVID-19 test result for immigration purpose. The guest should inform the resort management of this requirement so that it can be arranged by the resort management within the required time frame.
In the event of a suspected case of Covid-19, what happens?
On arrival, at the airport
Guests who reported fever or respiratory symptoms on their Health Declaration form (such as cough, shortness of breath, sore throat or runny nose), or just being sick, irrespective of symptoms, will be going through a thorough screening process, and might be required to go through a new PCR test at their own expenses.
The guest will be sent to a designated facility for isolation until the results of the PCR tests are ready.
- If the result of the PCR test is positive, the guest may continue isolation. The duration of isolation period will be at least 3 days without symptoms and 14 days after symptom onset. Upon completion of this isolation period, the patient will be released.
- If the result of the PCR test is negative, the guest will be released from isolation and may travel to the destination resort. The symptomatic guest is required to wear a mask when going out of the villa, observe physical distancing measures and avoid public gatherings such as going to the restaurant until 48 hours after resolution of symptoms.
At the Resort
Suspected cases must be examined by the resort doctor in their villa, in order to keep the main resort clinic allocated preferably for non COVID cases and non COVID care. This applies to any arriving or in-house guests, who reported being sick irrespective of symptoms or who was identified with suspicious symptoms of Covid19 by the resort team. Any new suspicious case will be immediately communicated to the Maldives Health Protection Agency.
If patients’ symptoms are compatible with COVID-19, the resort doctor will take the guest sample (nasopharyngeal and oropharyngeal swab) for PCR testing for COVID-19. This will be a compulsory test at guests expenses.
The guest will be isolated until the results of the PCR test are received, and sharing guests will remain in quarantine in their villa:
- If the result of the PCR test is positive, the isolated guest will remain in isolation in the resort. The duration of isolation period will be at least 3 days without symptoms and 14 days after symptom onset. Upon completion of this isolation period, the patient will be released.
- If the result of the PCR test is negative, the guest will be released from isolation and use resort facilities. He/she will be required to wear a mask when going out of the villa, observe physical distancing measures and avoid public gatherings such as going to the restaurant until 48 hours after resolution of symptoms.
Procedure for managing contacts of a symptomatic arrival guest
- Any guest who has been close to a suspect case, will be informed by HPA to self-quarantine until the result of the PCR test for COVID-19 of the suspected case is available.
- If the contact is identified at the airport, the contact can be allowed to travel to his/her destination resort and self-quarantine at the resort room. Alternatively, the contact may be quarantined at a designated transit facility. He/she will be quarantined at a designated transit facility until the result of the PCR test for COVID-19 of the suspected case is available. All above at the guest’s own expense.
- If the PCR result of the suspected case is positive, the contact must undergo a PCR test for COVID-19. If this PCR test result is positive, the contact will be managed as a confirmed case of COVID-19.
- If this PCR test result is negative, the contact will have to undergo quarantine for a period of 14 days from the date of last exposure to the case. During this quarantine period, if he/she develops symptoms, a PCR test must be done.
- If he/she remains asymptomatic during the quarantine period, a PCR test will be done upon completion of the quarantine period and the contact will be released if the result of this test is negative. If the PCR result of the suspected case is negative, the contact will be released from quarantine and no restrictive measures will be taken regarding the contact.
Procedure for managing an arrival guest who gives history of contact with a confirmed case of COVID-19
- Any arrival guest who has a history of contact with a confirmed case of COVID-19 within 14 days prior to arrival (as per passenger health declaration card), must be examined by the doctor at the airport clinic and a sample should be taken for PCR for COVID-19 testing. If the person is symptomatic, he/she will be managed as a suspected case of COVID-19.
- If asymptomatic, the guest can be transferred to a designated transit facility until results of the COVID test OR can be transferred to the guests’ destination resort for quarantine.
- If the result of the COVID test is negative, the guest will be quarantined for 14 days from the date of last exposure. Quarantine can be done at the guest’s resort room. If the person develops symptoms any time during this period, PCR test should be repeated.
- If a person remains asymptomatic, there will be PCR testing upon completion of the quarantine period and release from quarantine if test result is Negative.
- If the result of the COVID test is positive, the patient will be isolated in the designated room.
Important note related to isolation/quarantine
Appropriate hygiene measures will be taken for disinfection and sanitation of the isolation villas, emphasizing on hard surfaces, handles, and any other key touch points.
Referring to above mentioned case scenarios, quarantine or isolation measures within the resort will involve extra charges, to be settled by guests upon check-out. Here are the special rates applicable in these circumstances:
- Same villa type as initially booked, will be charged 375 USD per night on Full Board for 2 adults.
- Extra adult sharing the villa, will be charged 120 USD per night on Full Board.
- Children below 11.99 sharing parents’ villa, will be charged 60 USD per night on Full Board.
- Drinks and other services will remain chargeable as per consumption.
Additional costs related to flight tickets change, medical tests or treatments, or hospitalization will remain at guests’ own expenses. Kanuhura Maldives team will provide as much assistance as possible.
What measures have been implemented by the seaplane company?
The seaplane company operating to/from Kanuhura Maldives is Trans Maldivian Airways (TMA), recognized every year at the Word Travel Award among the Leading seaplane operators. They have carefully reviewed their processes and procedures to ensure that your entire journey, from check in at the counters to arrival at your island home, provides adequate sanitization options. All touch points throughout your journey are regularly disinfected, in accordance with Global Health recommendations and policy guidelines, in order to ensure that the best hygiene standards are maintained at all times. Here is an overview of some measures to follow while commuting to/from the resort:
- Face Mask is mandatory during the entire transfer process from the arrival gate at the airport, until the arrival to the resort
- Before boarding, social distancing signs are clearly marked on the floor allowing guests sufficient space
- TMA will provide a Complimentary Travel Hygiene Kit (face mask, gloves and hand sanitizer)
- Multiple Hand Sanitizers have been placed for the convenience and better hygiene of passengers
All TMA aircraft undergo a complete and thorough disinfection process upon returning to the Seaplane Base.
Due to the traffic in this exceptional situation and the extra sanitizing procedures, besides the arrival screening on arrival, the waiting time for being transferred might be longer than usual.
All check-in luggage will be sanitized once accepted by TMA and hence the luggage should be durable to withstand the sanitizing process (therefore advised to keep sensitive items in hand luggage). Hand luggage will be limited to one small bag of 3kg (small ladies handbag/smallest size backpack/laptop bag). The per kg charge for baggage above the permissible limit is USD 5.00/- plus applicable taxes.
The renowned seaplane company has release a Guest Handbook, available at the following link:
Covid-19 Updates Disclaimer
These Covid-19 Updates are provided for informational and educational purposes only. It is intended to offer guidance on the laws and regulations applicable in the Maldives with regards to Covid-19 and the reopening of Kanuhura Maldives. Although this Covid-19 Updates contain information of a legal nature, it does not constitute legal advice as to the current operative laws and regulations in Maldives or on any other subject matter.
Please be advised that Kanuhura Maldives gives no assurances as to the accuracy or completeness of the information provided herein. These Covid-19 Updates and its conclusions and recommendations reflect the best available information at the time the Covid-19 Updates were prepared. The information in this Covid-19 Updates may vary and will be updated depending upon current situations and Maldives Government declaration updates.